Saroj I’ve been told that the correct position for Threading is to have the client seated upright in a chair and that as a therapist I should recline the chair if necessary to adjust for body height etc. (similar to having your hair shampooed in a salon). But a colleague who studied with Prana said…

Go easy on yourself… Recently, a Threading Course student struggled with her expectation that she could master the artform so quickly. An hour and a half in to our training session, she confessed that she didn’t think she was ‘cut out’ for this… it was one of those moments where I felt compelled to urge…

EQ: Emotional Intelligence Each week, I get calls from students or newly graduated men and women who’ve chosen the health, wellbeing and beauty arena as their career. Mostly, they ask if I conduct short courses to enhance their knowledge and skills-base (I do); but sometimes… a little gem of a question comes along! He or…

Customer Service Thousands of words have been written about Customer Service… how to be empathic, how to resolve or mitigate issues, how to promote the brand; on and on. It seems to me that we as businesses have lost our way, and that all we need to remember is this: “I am your customer. I…

Dear Students,as you become more familiar and practiced in your chosen career, confidence will grow and the knowledge you have at your finger tips will provide exciting employment opportunities almost anywhere in the world. But what will set you apart from the competition? What will make you the therapist of choice in the eyes of…

People skills “Saroj, how can I develop my people skills around beauty therapy? Can empathy be taught?” That knotty question came to me from a beauty therapist who’d successfully completed her Indian Head Massage Course with Prana (and who later came back for a treatment). The thing is, she’d learnt the practical side of beauty…