Prana Blog

Talk to a Real Person!

How many real people answered your phone enquiry today? How many texts and/or emails went unanswered? And what about those annoying forms? Ouch! Part of the high professional and personal standard I insist on at Prana is that … Read more…

Mum, always my 1962 girl

youthful always, my mum

Oh Mum! How cute you were (even with the cigarette) :) Dear mum, do you remember when your own mother instructed you to be home by 11 "and before you go take off all that makeup!" I remember (because you told me long ago) that … Read more…

Our Promise – Customer Satisfaction is Paramount

a happy (future) customer!

These days, every business makes sure to place a Customer Satisfaction guarantee somewhere on its website. There are customer reviews courtesy of Google and all sorts of ways to share your experience with others. So the question … Read more…

Paying it Forward

Lately, more and more beauty therapy students are choosing our Courses in order to augment their formal training curriculums. I am pleased to provide them a more indepth, one-on-one learning opportunity because as I have said … Read more…

This Time is Yours (and Mine)

be with me, and me alone

My time spent with you is very special... which is why at Prana we rarely need to ask clients to turn their phones off during treatments (let alone display ghastly notices around the salon!). No, for the most part I am fortunate … Read more…

Decisions, decisions…

choices to be made about treatments and sometimes cost

It's true, most of our important decisions are based on what can be done within budget (buying or building a house being one of the best examples of that). Here, our knowledge of the building industry, our relationship with the … Read more…

Unproven Claims? Not So with the Prana Principle.

prana principles of wellbeing

Saroj, friends and colleagues of mine are pretty tuned in to what's going on in medicine, naturopathy etc. (some of them you'll know, since they're clients of Prana). They adore you! Two things puzzle me though... firstly, they … Read more…

Being Different

Celebrating every little difference in clients

It is truly amazing to realise that since Agnelo and I opened our doors 7 years ago, Prana has managed to amass more than 200 treatments. "How can the same treatments be performed over and over without becoming mechanical? Don't … Read more…

Tough Weekend?

tough weeken? leave the mood at home!

Leave it at home! For almost all of us, first impressions count. They strongly indicate not only how you're going to be treated but whether you'll come back again to this salon. To give clients peace of mind you need more … Read more…

Who decides whether you are perfect?

you are never judged at Prana

Last week, a new client arrived and we set to... she was booked in for one of our most popular facials, Prana Vayul. Meeting her, I discovered an intelligent and engaging woman. We got on tremendously, though (as so often happens) … Read more…