To my clients
Today I want to speak to two groups specifically… the first group, naturally, is clients. For all of you, men as well as women, there is always a first visit or perhaps a beauty treatment you haven’t had before.
Either way, you’ve put your trust in me and may feel a little awkward or self-conscious. I absolutely understand that and want to reassure all of you that your personal privacy and your feelings are always respected. I am in service unconditionally. I see you.
The second group I want to speak to is students…
Put yourself in their shoes
Formal training will teach you many skills. But today I want to stress something equally important: human empathy. It lies at the heart of everything you do. All of us are conscious and sensitive to certain areas of the body being exposed, particularly the genitals and breasts.
As therapists, we must always remember that when we place our hands on a client, when we move or turn them over, when we adjust their towels or sheets; the mark of our empathy (as well as our skill) will be tested. If they feel unduly ‘exposed’, embarrassed or uncomfortable; we are failing them.
My dear students, skillsets are just the beginning. Empathy is being present to another’s feelings and you cannot fake that. When you understand and demonstrate this, clients will flock to you and you will have become a truly exceptional therapist.